STÉE offers FREE standard shipping to the followig countries:
Andorra, Australia, Austria, Bahrain, Bangladesh, Belgium, Brunei, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macao, Malaysia, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vietnam, Yemen.
Estimated shipping times are in addition to processing times. Orders are typically processed within 2 business days. Please note, processing times may be slightly longer during sale and holiday periods.
EUROPEAN UNION
Standard (3–5 days): FREE
Express (1–2 days): €30.00
EUROPE (NON-EU)
Standard (3–7 days): FREE
Express (2–3 days): €40.00
WORLDWIDE
Standard (4–24 days): €30.00
Express (2–5 days): €70.00
For orders with a shipping address outside of the European Union, additional fees (tax, customs, import duties) may be levied by local governing authorities. These costs shall be borne by the customer. All items are shipped from Frankfurt, Germany with an official declaration of the total price and country of origin for each item.
STÉE will accept returns for orders for refund in their original condition within 14 days of receipt of your order. Returned handbags must also include the original box, dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return.
Original shipping costs are non–refundable. Please note that we are unable to provide shipping labels or reimbursement for international returns, and any duties or taxes collected upon delivery will be non refundable.
STÉE reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
If you would like to request a return, please send an e-mail to contact@stee-atelier.
Please do not ship your return back without this authorization, as it will not be processed.
We strongly advise all customers to check items thoroughly upon receipt before removing any attached tags, or disposing of any original packaging. Please notify us immediately by email if you receive any item which is defective, damaged or missing original tags/packaging.
Instructions for cancellation & Cancellation form can be found here.
